Issues

The Gateway version did not update in the OpsRamp portal.

Steps to Troubleshoot

1. Verify Patch Completion:
   • Check if the patch has completed and if the version has been updated on the Gateway by running the following command:

        kubectl get configmap vprobe-version-info -o yaml
         

     Sample Output:

        apiVersion: v1
     data:
       versionInfo: |
         appliance=17.0.0
         nextgen-updater=2.2.2
         nextgen-gw-chart=1.7.0
         vprobe=17.0.0
         packages=17.0.0
         k3s=1.29.0
         webprobe=17.0.0
         

   • Ensure that the appliance version is updated to the latest version, indicating that the Gateway application has been updated but is not reflecting in the OpsRamp portal.
2. Review the vprobe-tls-comm.log file to check which version was sent to the OpsRamp portal.
3. If Appliance Version is Not Updated:
   • Investigate whether any patch pods are failing.
   • Review logs for the updater pod, system-update pods, etc.
   • Identify which module is failing during the update process.
   • Issues may occur specifically during package upgrades.
4. Manual Installation of Failed Packages:
   If certain packages failed to upgrade, you may need to manually install them.