Upgrading the Classic OpsRamp Gateway is a critical process that involves updating the existing Gateway environment to improve performance, introduce new features, address security vulnerabilities, and ensure compatibility with the latest technologies and operating systems. Keeping your OpsRamp Gateway up to date is essential for maintaining system stability, leveraging recent enhancements, and receiving ongoing support. This guide outlines the upgrade types, supported versions, and recommended upgrade paths.

Types of Gateway Upgrades

OpsRamp offers two types of Gateway Upgrades, and the upgrade process may vary based on the type:

  1. Gateway Application Upgrade
    Involves updating the Gateway software along with applying necessary OS patches and security updates without replacing the underlying appliance or server. This method retains your current infrastructure while bringing the application environment up to date.
  2. Gateway Appliance Upgrade
    Entails replacing the existing appliance entirely with a new, updated appliance that includes the latest OS, patches, and Gateway software. This is a clean-slate approach, often used for major version changes or to ensure complete compatibility with new system requirements.

Upgrade Paths

Use the following table to determine the correct upgrade path based on your current version and deployment type. Following the recommended path ensures a seamless and supported transition to the latest release.

Current VersionTarget VersionUpgrade Type
14.x.x – 16.x.x20.x.xGateway Appliance
17.x.x – 18.x.x20.x.xGateway Application

Supported Operating Systems

Compatibility with the correct operating system is crucial for successful installation and performance. Below are the supported OS versions for each Gateway release:

Gateway VersionSupported OS Version
14.x - 16.x.xUbuntu 20.04
17.x and aboveUbuntu 22.04