Before troubleshooting, ensure all prerequisites prerequisites are met.
- Check if any alerts were generated on the Pure Storage resource, gateway, or any error logs in vprobe.
- To rule out API accessibility or specific failures like end device connectivity or authentication, check the reachability of the end device from the gateway using the following commands:
- Try pinging with the IP address provided in the configuration:
ping <IP Address> - Try telnet using:
telnet <IP Address> <port>
- Try pinging with the IP address provided in the configuration:
- If you still need assistance, reach out to the Support Team to check API accessibility using the SDK App Debug Command Center (available depending on the gateway version 18.1.0 and app support) or DiscoveryandMonitoring-TargetAPIResponses.
- If there are no connectivity or authentication issues, please refer to the SDK App Debugging process and contact the Support team for further assistance.