Introduction

The support for G2 templates has been provided to the below listed SaaS applications, allowing users to utilize these templates and make modifications based on the supported operators for alerting and component filters.

  • Zoom
  • Microsoft 365
  • VMware SD-WAN (VeloCloud)
  • Citrix Cloud VDA Service
  • Megaport
  • Google Apigee Edge
  • Juniper Mist and
  • Oracle Cloud
  • Cloudflare
  • Starlink

The G2 templates designed for SaaS applications are located on the TEMPLATES page.

Under Advanced search, you need to select G2 under the Generation drop-down list. See Search for a Template for more details on searching for a template.

You can use the existing global G2 templates or have the option to copy the existing template and modify the provided component thresholds and filter information.

To modify the template:

  1. Navigate to Setup > Monitoring.

  2. Under Monitoring, click Templates.
    The TEMPLATES listing page is displayed.

  3. Search for the template and select the G2 template you want to copy.

  4. Click Copy to copy the template.
    Click Yes on the dialog box to duplicate the selected template.

  5. Enter the Template Name and click Save.
    The duplicate template is saved.

  6. On the TEMPLATES page, select the duplicate template you saved.

  7. Click Edit on the Monitor Template page.

  8. Click Next.

  9. In the Monitors section, click the edit icon for the metric name you want to modify.

  10. Configure component filters to monitor specific components of the metric.

  11. Configure component thresholds to get alerting for a specific component of a metric.

Supported Operators for Alerting: ==, >=, >, <, <=, !=, In Range, Out of range, In List, Not in list.
Supported Operators for Component Filters: Contains, Not contains, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Starts with, Ends with.

  1. Click Save.
    The template is saved with the changes.

Priority Template Generation

Within the OpsRamp monitoring system, both G1 and G2 templates support SaaS application monitoring. Here is how the data retrieval is managed based on the template priority:

  • Single template scenario: If a device is associated with either a G1 or G2 template, the metric data is retrieved according to the metrics specified within the template.
  • Dual template scenario: In cases where a device is associated with both G1 and G2 templates, the metric data will be retrieved for the metrics listed in the G2 template.

Threshold Priority Consideration

This section describes how threshold priorities are considered and applied in a monitoring system. This prioritization helps determine which thresholds take precedence in different scenarios to ensure effective monitoring.

  • If components exists: resource-level component threshold > resource-level threshold > template-level component threshold > template-level threshold.
  • If a component does not exists: resource-level threshold > template-level threshold.

G2 templates list

Below is the list of global G2 templates for SaaS applications:

Zoom

  • Zoom Zoom Account G2 Template
  • Zoom Zoom Rooms G2 Template

Microsoft 365

  • Office365 Azure Information Protection G2 Template
  • Office365 Dynamics 365 Apps G2 Template
  • Office365 Exchange Online G2 Template
  • Office365 Identity Service G2 Template
  • Office365 Microsoft 365 Apps G2 Template
  • Office365 Microsoft 365 suite G2 Template
  • Office365 Microsoft Bookings G2 Template
  • Office365 Microsoft Defender for Cloud Apps G2 Template
  • Office365 Microsoft Forms G2 Template
  • Office365 Microsoft Intune G2 Template
  • Office365 Microsoft Kaizala G2 Template
  • Office365 Microsoft Power Automate G2 Template
  • Office365 Microsoft Power Automate in Microsoft 365 G2 Template
  • Office365 Microsoft StaffHub G2 Template
  • Office365 Microsoft Stream G2 Template
  • Office365 Microsoft Teams G2 Template
  • Office365 Microsoft Viva G2 Template
  • Office365 Mobile Device Management for Office 365 G2 Template
  • Office365 Office for the web G2 Template
  • Office365 OneDrive for Business G2 Template
  • Office365 Planner G2 Template
  • Office365 Power Apps G2 Template
  • Office365 Power Apps in Microsoft 365 G2 Template
  • Office365 Power BI G2 Template
  • Office365 Project for the web G2 Template
  • Office365 Project Online G2 Template
  • Office365 SharePoint Online G2 Template
  • Office365 Skype for Business G2 Template
  • Office365 Sway G2 Template
  • Office365 Yammer Enterprise G2 Template

VeloCloud

  • VMware SD-WAN (VeloCloud) VMware SD-WAN Edge G2 Template - for VeloCloud Edges.
  • VMware SD-WAN (VeloCloud) VMware SD-WAN Edge Link G2 Template - For VeloCloud edge links.
  • VMware SD-WAN (VeloCloud) VMware SD-WAN Gateway G2 Template - For VeloCloud gateways.

Citrix Cloud VDA

  • Citrix Cloud VDA Service Citrix Delivery Group G2 Template
  • Citrix Cloud VDA Service Citrix Machine Catalog G2 Template
  • Citrix Cloud VDA Service Citrix Site G2 Template
  • Citrix Cloud VDA Service Citrix VDI Machine Image G2 Template
  • Citrix Cloud VDA Service Citrix Virtual Application G2 Template
  • Citrix Cloud VDA Service Citrix Virtual Desktop G2 Template

Megaport

  • Megaport Port G2 Template
  • Megaport Virtual Cross Connect G2 Template

Google Apigee Edge

  • Apigee Edge Apigee Edge Api Proxy G2 Template
  • Apigee Edge Apigee Edge Environment G2 Template

Juniper Mist

  • Juniper Mist Juniper Mist Edge Gateway G2 Template
  • Juniper Mist Juniper Mist Site G2 Template
  • Juniper Mist Juniper Mist Switch Cluster G2 Template
  • Juniper Mist Juniper Mist Switch G2 Template
  • Juniper Mist Juniper Mist WLAN AP G2 Template

Oracle Cloud

  • Oracle Cloud OCI API Gateways G2 Template
  • Oracle Cloud OCI Block Volumes G2 Template
  • Oracle Cloud OCI Buckets G2 Template
  • Oracle Cloud OCI Cloud VM Clusters G2 Template
  • Oracle Cloud OCI Databases G2 Template
  • Oracle Cloud OCI DNS Zones G2 Template
  • Oracle Cloud OCI Instances G2 Template
  • Oracle Cloud OCI Load Balancers G2 Template
  • Oracle Cloud OCI MySQL DB Systems G2 Template
  • Oracle Cloud OCI NoSQL Database G2 Template
  • Oracle Cloud OCI Web Application Firewalls G2 Template

Cloudflare

  • Cloudflare Cloudflare Account G2 Template
  • Cloudflare Cloudflare Zone G2 Template
  • Starlink Starlink User Terminal G2 Template - For User Terminals