Risks, Limitations and Assumptions

  • App can handle Critical/Recovery failure notifications for below 2 cases when user enables App Failure Notifications in configuration.
    • Connectivity Exception
    • Authentication Exception
  • App uses the provided IpAddress/hostname, Credentials for API communications.
  • Application will send any duplicate/repeat failure alert notification for every 6 hours.
  • Metrics can be used to monitor Chassis components and can generate alerts based on the threshold values.
  • App can’t control monitoring pause/resume actions based on above alerts
  • Metrics can be used to monitor Chassis components and can generate alerts based on the threshold values.
  • Component level thresholds can be configured on each resource level.
  • No support of showing activity log and applied time.
  • Latest snapshot metric support from Gateway 14.0.0.
  • App is not compatible with Cluster Gateway.
  • The device name preference parameter in the target device will affect the “DeviceName” parameter from api response which we are using as ResourceName for Blade Server and IOModules.

Troubleshooting FAQs

  • Please make sure all the prerequisites mentioned are met
  • When HPE Primera integration fails to Discover / Monitor, please do below troubleshooting steps
  • Check if any alerts generated on Chassis or on the gateway or any error logs in vprobe.
  • To rule out API accessibility or specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using the following commands.
  • Ping with IP Address provided in configuration from gateway ping
  • Telnet using telnet .
  • ssh to the end device from gateway ssh @
  • If still need assistance, please reach out to Support Team to check API / SSH accessibility using SDK App Debug Command Center (depends on gateway version 18.1.0 and app support) or Discovery and Monitoring Api Responses.
  • If there is no connectivity or authentication issues, please refer to SDK App Debugging process and reach out to Support Team for further assistance.